New River Animal Hospital will continue to stay open to serve the pets of our community. Some elective procedures will be rescheduled to a later date to make room for emergent care. If you would like to discuss with us whether your appointment can wait, please call us.

We will be adopting a curbside/drop-off service protocol to ensure the safety of staff and clients, both. The protocol will be as follows:

1. Upon arrival, please call us at 304-466-0251. If you do not have a cell phone, you may beep your car horn.
2. History and any concerns will be taken over the phone by a receptionist. Once all pertinent info has been gathered and discussed, a technician will bring your pet inside the building.
3. Once diagnosis and treatment have been performed, the receptionist will call to collect payment over the phone, then transfer the call to a doctor (if needed) to discuss necessary information.
4. The tech will then take the pet back to your vehicle with any medications, etc.

**Exceptions include euthanasia in which the owner is allowed in the building but will be given gloves and a mask.

We appreciate your patience and understanding during this time. Hopefully, things can get back to normal very soon. Stay healthy and God bless.

GROOMING – Please note that we are working very hard to get your pet scheduled back in. Please be advised that we will first schedule pets that had an existing appointment. Thank you.